Refund policy
At K-Serenity, we strive to ensure you love every purchase. If you’re not completely satisfied, we’re here to help.
K-Serenity is a brand operated under PRANAV ENTERPRISES.
Returns
We offer a 7-day return window, which means you can request a return within 7 days of receiving your order.
Eligibility for Returns
- The item must be unused and in its original packaging
- The product must be in the same condition as received
- A receipt or proof of purchase is required
How to Initiate a Return
To start a return, please contact us at:
Email: kserenitycandles@gmail.com
Once your request is approved, we will share instructions on how and where to send your item.
Note: Returns sent without prior approval will not be accepted.
Damaged or Defective Items (Replacement Policy)
If you receive a damaged or defective product, please notify us within 48 hours of delivery.
What You Need to Do
- Email us with clear photos/videos as proof
- Include your order details
After Inspection
- We will verify the issue and confirm eligibility
- If approved, a replacement will be dispatched within 7–10 business days
Replacement is subject to stock availability. If unavailable, we may offer:
- A refund, or
- An alternative product
Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
If Approved
- The refund will be processed to your original payment method
- Refund will be credited within 10 business days
- You will receive a confirmation once processed
Important Notes
- Shipping charges (if applicable) are non-refundable
- Returns that do not meet our policy criteria may not be accepted